MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using Metro or Metrobus in Washington DC, Maryland and Virginia. If you think you may need to use the MetroAccess paratransit service, see their Eligibility Requirements.
When scheduling a trip, remember that MetroAccess does not provide same-day service. Be prepare to give the reservation agent the exact addresses of your pick-up and drop-off locations. If your pick-up location is at a building with more than one entrance, tell the agent
If possible, provide the agent with a phone number to reach you in case of a delay or problem with your ride. Tell the reservation agent if you will be riding with a mobility aid, companion or personal care assistant (PCA). Customers may schedule a trip between one and seven days in advance of the desired travel date. Manuali utente.
Booking MetroAccess Trips by Telephone
MetroAccess reservation agents are available seven days a week during the following operating hours:
Monday-Thursday, 5 a.m. to Midnight
Friday, 5 a.m. to 3 a.m.
Saturday, 7 a.m. to 3 a.m.
Sunday, 7 a.m. to Midnight
Call MetroAccess at (301) 562-5360 and press 1 for Reservations or TTY 301-588-7535. Press 2 for trip status, and then press 2 to speak to a customer service representative.
Trip Confirmation Number: when your reservation has been made, the agent will read back your trip itinerary and give you a trip confirmation number. Write down the confirmation number. This is the number you will be asked to provide if there is a problem with your scheduled trip or if you need to modify or cancel your reservation.
Below are important telephone numbers and options to contact MetroAccess. Calls are answered in the order in which they are received. Once you have selected your option, stay on the line.
MetroAccess Phone: 301-562-5360
TTY: 301-588-7535
Press 1 - To schedule a trip
Press 2 - To check on your ride if it is more than 15 minutes late. Do not use this before or during the pick-up time window
Press 3 - To confirm or cancel a trip
Press 5 - For answers to questions about MetroAccess policy, no-show, late cancellation, or to contact Lost and Found
Press 6 - To file a complaint, concern or recommendation
Press 7 - For answers to frequently-asked questions (FAQ)
Press 8 - To request information about sharing your ride with another MetroAccess customer
Press 9 - Careers with MetroAccess
Booking MetroAccess Trips Online
Registered MetroAccess customers may book or cancel trips online. Use your MetroAccess customer ID number to login. Your password is your 8-digit date of birth. For example, if your birthday is July 2, 1963, then your password will be 07021963. Choose the site below that will work for you:
