MetroAccess

MetroAccess is a shared-ride, door-to-door, paratransit service for people with disability who are unable to use Metrobus, Metro, or other local bus services. Shared ride means that multiple passengers may ride together in the same vehicle.

MetroAccess is operated by the Washington Metropolitan Area Transit Authority (WMATA) for Washington DC and its nearby suburbs in Maryland and Virginia. Rides are offered in the same service areas and during the same hours of operation as Metrorail and Metrobus.

MetroAccess provides door-to-door service. MetroAccess drivers escort customers from the exterior door of the customer's pick-up address into the vehicle, and from the vehicle to the exterior door of the customer's destination address.

Most customers receive an automated call when the driver arrives at the pick-up location. The only exceptions is when the service is provided by Metro's taxicab partners. If the customer is not present for boarding at the curb, the driver will proceed to the door.

MetroAccess fares one way start at $2.60 (base fare) and go up to a maximum of $6.50. Drivers are required to collect fares before the trip departs. Exact fare is required because drivers do not carry or make change.

Eligibility Requirements

To be eligible for MetroAccess service, you must:

Have a disability as defined by the ADA (Americans with Disabilities Act), and be unable, as a result of your disability, to utilize fixed-route transportation such as Metrobus and Metro.

OR

Need to use a ramp or wheelchair lift to board or exit a public transit vehicle, but an accessible public transit vehicle is not being used at the time, date, and on the route you would travel. (All metrobuses are wheelchair accessible).

OR

Be unable to travel to or from a bus stop or metro station due to a disability.

MetroAccess Application

To determine if you are eligible to use MetroAccess, you must complete an application and have it certified by a health care professional. Download the MetroAccess Application or request it by calling (202) 962-2700 or TTY (202) 962-2033.

Your disability and need to use MetroAccess must be explained and certified. Also indicate on your application if you need to travel with a personal care assistant.

Once you have completed the application, contact the Transit Accessibility Center at (202) 962-2700 to schedule an interview and assessment. Do not mail your application.

The final step in the application process is your in-person interview and functional assessment. If you use a mobility aid, you must bring it to the assessment along with your completed application.

MetroAccess will provide transportation to the interview free of charge, and will arrange pick up for this appointment. You also have the option of providing your own transportation should you choose. For more information, contact the Office of ADA Programs at (202) 962-1100. For MetroAccess Complains, call (202) 637-0128. For general information, call MetroAccess Customer Information at (301) 562-5360.

MetroAccess Door to Door Service

Related Information

		Metro The metropolitan subway system of Washington DC.
		Metrobus Bus complementing the service provided by Metro.
		Metro Pocket Guide Essential information for Metro riders.
		DC Circulator Bus connecting areas that are not accessible by Metro.
		SmarTrip SmarTrip can be used in Metro, Metrobus, and DC Circulator.